Claudia Baeta Hunziker
- Role
- Sr Business Program Manager, Employee Experience Success (Ees) at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Sr Business Program Manager, Employee Experience Success (Ees)
Jan 2017 — Present · US
Advocate for Sales field priorities and driving digital transformation initiatives to improve seller’s productivity with a primary focus on MSX D365 platform integration. Identify and validate technical requirements and design decisions across all phases of the software development lifecycle. Also, drive technology readiness and deployment to ultimately influence adoption and increase satisfaction with our global solutions. Partner with core teams (engineering, UX design and solution management), corporate business, and field stakeholders across A14 areas to enable superior end user experience. Managing the governance of a third-party solution cross-org project team, continually working to ensure appropriate expectation setting in respect to what the product can and cannot do for Change Management. Established reputation as a trusted advisor partnering with the Engineering, PM and Business teams across initiatives impacting multiple organizations within MS. Received recognition by winning an Empower Success Champion award. Created and delivered change plans under new MCEM (Microsoft Customer Engagement Methodology) in partnership with MSUS teams. Led delivery of “Field Adoption” plans with documented objectives, stakeholders, milestones, risks, and metrics. Amplified “Voice of the Field” along with business priorities leveraging learnings.
Education
Northwestern University - Kellogg School of Management
Kellogg on Marketing, Marketing
Fundação Getulio Vargas
Master of Business Administration (M.B.A.), Business and Marketing
Pontifícia Universidade Católica de Campinas
Bachelor's Degree, English and Translation
Seattle University
Master of Business Administration (M.B.A.), Marketing and Business Management
Pontifícia Universidade Católica de Campinas
Associate's Degree, Information Technology
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