Claude-Simon Gagné

Sr Manager, Content & Operations - Td Platforms & Technology @TD

Toronto, ON, CA

Lead 90+ team members within 3 Agile Practices (onshore/offshore): 1) Optimization & Personalization. Work on strategic initiatives to generate 10% incremental revenues through A/B testing using Adobe Target / Salesforce. 2) Content Publishing & CaaS. Support 5 Agile Pods in managing and publishing over online requests a year on TD\'s sites. 3) Experience Messaging. Support Agile Pod in managing targeted personalized messaging across all TD\'s sites. • Improve processes that help to decrease cycle time by 58%.• Reduce customers and colleagues\' irritants.• Work on initiatives to reduce operational cost. • Work with partners on portfolios\' roadmaps.• Foster an environment that encourages productivity, innovation, process improvement, teamwork, and risk management.• Actively participate in diverse TD Committees and Communities including: 2LGBTQ+ Forever Proud, Shalom TD, and JDRF fundraising.

York University

Master's degree, Communication, Culture and Technology

Ryerson University

Bachelor of Arts (B.A.), Radio, Television and Multimedia