Claude Ngirumpatse
Certified Trainer - Airbnb Project @Webhelp
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WORK HISTORY
Certified Trainer - Airbnb Project @Webhelp
Berlin, DE
Former SELLBYTEL Group 2017 until June 2018)AIRBNB Customer Experience Project Training: in 2 languages (ENG-GER)- Berlin- More than 500 Agents were trained from 2018 until December 2021- Member of the Covid-19 management \"special Task Force\"(Direct Customer Support and Agents Floor and Remote Support/Home Office)
EDUCATION
Centre international de formation européenne
Master in European and International Studies, - Master en Relations Internationales et Construction Européenne
ABOUT CLAUDE NGIRUMPATSE
Skills: Problem Solving, Analytical Reasoning, Creativity, People Management, Flexibility, Persuasion, Time Management, Foreign Languages (ENG, ITA, FRA, DEU), Fast learner, Team Management, Negotiation, Diplomacy, Customer Service Training, Airbnb, Customer Care, Crisis Management, Remote Leadership Places- Work experience: in 11 European countries (IT-DE-UK-FR-BE-PT-NL-CZ-PL-RU-RO)- Work experience: in 4 African countries (Congo-Brazzaville/Ghana/Gabon/Benin)- Working in Berlin (Germany) 2017 - until Today Experience: Business Development, Change Management, International Project Management, Product Development, Training Management. SAP R/3 Integration, Product Planning, Marketing, Brand Management, New Product Introduction, Internationalisation, Multicultural Team manager, Oil & Gas, Customer Service Training, Export, Fashion accessories industry, International Relations, European Construction, Home Office, Task Force Management, Covid-19 Task Force. I have more than 23 years work experience on a variety of industries, businesses and level of responsibility: BUSINESS DEVELOPMENT- Oil & Gas (France/Russia)- Construction projects in Africa (State contract in Congo-Brazzaville - Prospection: Gabon/Benin/Ghana)- Wood Industry (Romania: Târgu Neamț-Rădăuți-Iasi/Albania)- Trading Companies (Congo-Brazzaville/Ghana/Bénin/Albania) HOUSE APPLIANCES (Indesit Company, today Whirlpool)- ITA/FRA/POR/UK/POL/NED/Lugano,CH/Germany/CZE - Production Planning: UK & North Wales, Lipetsk-RUS, ITA - Product Marketing (New Product Introduction management -NPI on 8 factories of 16 total)- Hotpoint Brand Integration Project: Manager 2 Factories: Peterborough & Blythe Bridge - Task Force Manager: Obsolete Products Management - Prototypes, Show Room IT PROJECT SAP R/3 Implementation (House Appliances)- SAP R/3: Implementation: Model As-Is/Model to Be/Roll-Out/Follow up - Logistics -MM/ Sales -SD / Production Planning -PP / Finance -FI - Change Management (Italy/France/PT/UK/NL/CH/PL)- Product Marketing (SD-MM) CUSTOMER SERVICE TRAINING- AIRBNB Authorized Certifying Trainer (Class & Virtual) October 2020 - AIRBNB Customer Experience Project Training: in 2 languages (ENG-DEU)- Berlin - More than 300 Trainees from 2018 until April 2020 - Covid-19 Task Force FOOD AND WINE (Trading Company)- Introduction of Italian Wines in Auchan France. Origin: The \"Marche’s\" region FASHION INDUSTRY - Accessories: Focal Point of H&M Buyers office in Milan PAPER INDUSTRY (Trading Company)- Newspapers, Packaging industry, Publishing
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