Claude Leclair
Motivated customer service management professional who excels in producing top-performing customer service teams.
- Role
- Customer Service Manager at SABIC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Claude Leclair
Energetic service management professional with extensive experience in global organization, project management and delivery of customer excellence. Design, develop and manage business procedures that build customer satisfaction while driving service revenue profitability. Align operations with strategic business partners to supplement service offerings and deliverability. Direct call center initiatives to exceed expectations. Experienced in restructuring and consolidation of service operations, as well as the selling and marketing of service products. Areas of expertise: Customer Allegiance Customer Service & Support Customer Relations Management Continuous Improvement Change Management Operations Management Call Center Operations Cross-Functional Team Leadership Team-building / Staff Training & Development
Experience
Customer Service Manager
Dec 2017 — Present · Houston, TX, US
Education
Maine Maritime Academy
BS, Marine Transportation
1982 — 1986
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