Clark Fuller

About Clark Fuller

I’m a senior customer success professional with over 15 years experience delighting clients. I enjoy going deep on a product and delivering real business value. Complex enterprise engagements are my specialty. I have the technical and account management skills to gain their trust, calm the chaos and consult effectively.I am also a team builder. As a player/coach, I earn the respect of my team and maximize their growth and skill development. I love it when clients go out of their way to praise a team member’s effort and results.Areas of expertise- Customer onboarding, retention, renewal and upsell- Management of customer care operations- Escalation management- Consensus building- Enterprise account management- Integrations- Project management- Content management systems- Localization/translationTechnical skills and tools- Database: MySQL, PostGres, Cassandra- Ticketing: Zendesk, Jira, Trello, Asana, Desk.com (Salesforce)- Logging: Kibana, Datadog- CMS: Drupal, WordPress, Brightspot- File formats: XML, JSON, HTML, SRT- CRM: Salesforce- Productivity: Wrike, Slack, Zoom, Notepad ++- Translation: Lingotek TMS, Okapi, Trados Studio- Other: GSuite, MS Office

Experience

1. Engagement Manager (Professional Services)

   Wrike

   Aug 2020 — Present

   Partner with leading brands to harness the power of Wrike and achieve true digital transformation.

Education

• Brigham Young University

  BS, Management, Info Sys Emphasis

  2000

Skills

• Agile Methodologies
• Mysql
• Drupal
• Sql
• Software Product Management
• Open Source
• Lamp
• Leadership
• Business Intelligence
• Software Project Management
• Lean Startup
• Entrepreneurship
• Software Solution Sales
• Product Management
• Xml
• Business Analysis
• Translation
• Localization
• Strategy
• E-Commerce
• Start-Ups
• Key Account Management