Claritza Rivera
AVP, Customer Service Process Control @ Synchrony | MIS, SAFe® 5
- Role
- AVP Customer Service Process Control at Synchrony
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Claritza Rivera
I have a Bachelor of Business Administration (BBA) and a Master of Information Systems (MIS) from the University of Phoenix, and I am a Certified SAFe® 5 Agilist. I leverage my skills and credentials to implement agile methodologies, measure team performance, and optimize supply chain processes. My mission is to improve customer satisfaction and retention, and to support the growth and innovation of Synchrony.
Experience
AVP Customer Service Process Control
Apr 2024 — Present · Charlotte, NC, US
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2013
University of Phoenix
MIS, Management Information Systems and Services
Skills
- P
- Recruiting
- Restaurants
- Food
- Retail
- Performance Management
- Employee Training
- Powerpoint
- Leadership
- Inventory Management
- Inventory Control
- Coaching
- Leadership Development
- Hospitality
- Training
- Forecasting
- Human Resources
- Microsoft Office
- Sales
- Profit
- Management
- Team Building
- Income Statement
- Time Management
- Sourcing
- Employee Relations
- Customer Service
- Hiring
- Food
- Restaurant Management
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