Clarissa Picos

About Clarissa Picos

I am a skilled and motivated professional with 8+ years of experience in customer operations and account management. As a Customer Operations Director at PORTEUSA, I successfully evaluated RFQ\'s, sourced materials, and ensured customer satisfaction. As an East Coast Account Manager at Home Trends and Design, I maintained strong client relationships and contributed to business growth. In my previous role as a Sales Manager at David Barton Gym, I executed sales strategies resulting in increased revenue. My ability to provide excellent customer service and collaborate with internal teams makes me a valuable asset to any organization.

Experience

1. Customer Operations Director

   Porteusa

   Jul 2017 — Present · Austin, TX, US

   Duties and Responsibilities:Evaluate scope of work and RFQ’s from customers including drawings, specifications, and schedulesPrepare material take-offs based on drawings and specificationsSource and price materials as needed to prepare estimatesAssign labor man-hours for processing of workSource and obtain pricing for sublet workWork with customers to ensure their exact requirements are being satisfied and also work to bring additional value to the projectFor design/build projects, work with engineering or utilize other resources as neededAssist with internal processes and approvals as necessary for biddingPrepare detailed proposals, including schedule, payment terms, terms & conditions.Prepare estimate summary, project data sheet, and ensure all documentation is properly distributedParticipate in kick-off meetings prior to start of fabrication as requiredFollow-up to ensure customer satisfaction after completion of project