Clarissa Lewis

About Clarissa Lewis

Experienced Healthcare Administration Specialist with 15+ years of expertise in medical recordsmanagement and patient coordination, specializing in Pharmacovigilance and Safety. Skilled in EHRsystems, data entry, and patient communication. Proven track record of improving record accuracy,streamlining scheduling workflows, and enhancing patient satisfaction through efficient, detail-orientedsupport.Safety Administrator | Medical Writing Email: c••••••••@gmail.comDelivered critical support for pharmaceutical research and drug development within a global research organization, ensuring thorough documentation, compliance, and timely information management. Applied analytical skills and focus to meet strict deadlines, maintain accuracy for pre- and post-approval studies, and provide mentorship that strengthened team performance and knowledge sharing.Achieved consistent success in performance optimization by streamlining workflows, creating detailed study guides, and enhancing quality control processes for daily reporting. Strengthened organizational efficiency through efficient coordination of meetings, proactive tracking within safety systems, and responsive customer service that supported both internal teams and external stakeholders.CORE COMPETENCIES:• Team Leadership & Collaboration• Data Management• Client Communication• Records Management• Attention to Detail | Accuracy• Organization & Time Management• Technology | Google Sheets | MS Office• Problem SolvingCAREER HIGHLIGHTS:• Led the North America Incoming Information Center (IIC) team of 6, reducing process deviations through structured bi-monthly meetings and enhanced communication protocols.• Designed and implemented a global training program that transitioned critical Pharmacovigilance tasks to 10 employees, ensuring knowledge transfer, compliance, and operational consistency.• Improved data accuracy and compliance by entering and auditing adverse event and medical monitor data across multiple global safety tracking systems for clinical trials.• Supported client audit readiness by gathering study documentation, maintaining archival compliance, and representing the IIC team in global regulatory inspections.• Streamlined safety hotline operations by developing study documentation that ensured 100% of medical inquiries were routed to the correct personnel, improving patient safety and response times.Please contact me at c••••••••@gmail.com with any administrative, proofreading/editing, or data entry opportunities.

Experience

1. Safety Administrator

   Ppd

   Oct 2005 — Present

Education

• George Mason University

  Master's degree

• George Mason University

  Bachelor of Arts - BA