Clarissa Alimot
Client Services Team Manager @Blackbird Security Inc.
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WORK HISTORY
Client Services Team Manager @Blackbird Security Inc.
Vancouver, BC, CA
Key Responsibilities- Client Relationship Management: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring client satisfaction- Team Leadership: Supervise and mentor a team of client service administrators, providing guidance and support to achieve departmental goals- Operational Oversight: Oversee the execution of client service operations, ensuring adherence to company standards and protocols- Process Improvement: Identify opportunities to enhance service delivery processes and implement best practices to improve efficiency and client satisfaction- Reporting: Prepare and present regular reports on client interactions, team performance, and service metrics to senior management- Project Management: Assigning key projects and key tasks to ensure completion with oversight while working with the team to ensure deadlines are met.
EDUCATION
University Canada West
Master of Business Administration - MBA, Project Management
Far Eastern University
Bachelor of Arts (B.A.), Mass Communication/Media Studies
SKILLS
ABOUT CLARISSA ALIMOT
Certified Project Management Professional (PMP) with seven years of experience leading client-facing projects, coordinating global teams, and delivering high-stakes localization and media production initiatives. My background in managing cross-functional teams, optimizing workflows, and ensuring seamless client delivery has equipped me with a strong ability to drive projects from concept to completion with precision and efficiency. I have successfully led end-to-end project workflows, juggling multiple priorities while ensuring high-quality deliverables on tight deadlines. My ability to collaborate with global stakeholders, anticipate client needs, and solve complex challenges has helped build strong partnerships with major media and entertainment brands. Key Strengths- Project Planning & Execution - Client & Stakeholder Management - Cross-Functional Team Leadership - Process Optimization & Workflow Improvement - Budgeting, Resource Allocation & Risk Management - Multicultural Communication & Global Partnerships Career Highlights- Led simultaneous, high-volume localization projects for major titles like Fear the Walking Dead and Talking Dead, ensuring seamless same-day releases- Managed the Tagalog dubbing of The Prince of Egypt, overseeing budget allocation, talent casting, and client approvals while ensuring timely delivery- Delivered high-security localization projects for Sonic the Hedgehog and Rumble, managing Thai and Cantonese dubbing for theatrical release- Oversaw a 16-person client operations and project management team during a merger, ensuring continued efficiency and team cohesion- Handled 10+ client-facing projects simultaneously, acting as the main point of contact between clients and production teams to ensure alignment with expectations- Earned three promotions in seven years, demonstrating leadership, adaptability, and a track record of driving results- Represented the company in global client meetings with industry leaders like Netflix and Warner Bros, strengthening long-term partnerships. I thrive in fast-paced environments where I can apply my project leadership, problem-solving, and communication skills to deliver outstanding results. Passionate about creating efficient workflows and fostering strong client relationships, I’m always looking for opportunities to drive impact and innovation in project management.
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