Clarence de Leon
IT Specialist | CompTIA Security+ & Network+ Certified Help Desk Support • Asset Management • Infrastructure Optimization
- Role
- Information Technology Help Desk at Bullis School
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Clarence de Leon
Passionate about technology and driven by curiosity, my journey into the world of Information Technology began with a personal computer. Despite it being prebuilt, I found joy in tinkering with its components, pushing its hardware limits while maintaining optimal performance. What started as a platform for gaming evolved into a deeper exploration when my uncle challenged me to stream movies using media servers. Though I didn\'t immediately succeed, the challenge ignited my fascination with IT, leading me to discover and hone various skills that have since become integral to my professional repertoire.Beyond my technological pursuits, I am equally passionate about music. While I currently express myself through guitar melodies, I recently embarked on a journey to master the drums. Both technology and music have taught me invaluable lessons about adaptability and perseverance, shaping my approach to overcoming challenges in all aspects of life.I am enthusiastic about connecting with like-minded professionals on LinkedIn. Whether discussing the latest trends in technology or sharing musical experiences, I welcome insightful conversations and opportunities to collaborate.Feel free to reach out to me via LinkedIn—I look forward to connecting with you!
Experience
Information Technology Help Desk
Sep 2025 — Present · Potomac, MD, US
Deliver Tier 1 technical support to a community of 500+ students, faculty, and staff, resolving hardware and software issues to keep learning and operations running smoothly-Maintain and troubleshoot 200+ technology assets—from printers and laptops to radio cloning devices and clock synchronization systems—cutting recurring issues by 15% through proactive maintenance strategies-Execute 50+ system updates and network troubleshooting tasks monthly, ensuring 99%+ uptime for classroom and administrative technology-Partner with our IT team to create and document 20+ support procedures, boosting team efficiency by 25% and standardizing our approach to common issues-Optimized our server infrastructure by decommissioning 12 redundant instances and reconfiguring production systems, reducing resource overhead by 30%
Education
Towson University
Bachelor of Science - BS, Information Technology
College of Southern Maryland
Associate of Arts - AA, General Studies
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