Clarence Darkwa
Client Relationship Management Professional | Sales and Marketing | Leadership | Team Management | Strategic Planning
- Role
- Client Services Manager at SPS
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Clarence Darkwa
As a Client Relationship Manager at Southern Business Group, LLC, I apply my expertise in…
Experience
Client Services Manager
Apr 2024 — Present · Nashville, TN, US
Act as the primary liaison between SPS and Amazon, overseeing service delivery and client satisfaction across multiple sites.Manage operations and staff in four states, providing leadership, performance oversight, and consistent alignment with SPS standards.Hire, train, and coach on-site leadership and team members, fostering a high-performance culture and minimizing turnover.Travel regularly to client locations to conduct audits, lead walkthroughs, resolve escalations, and ensure operational excellence.Oversee site-level financials including budget forecasting, resource allocation, and profitability, meeting or exceeding proforma targets.Ensure compliance with client-specific KPIs and SLAs while implementing continuous process improvements and best practices.Manage vendor relationships, contracts, and facility resources to support operational needs and client expectations.Lead employee development through structured training, cross-functional coaching, and annual performance evaluations.Contribute to strategic planning and client business reviews, offering insight to enhance services and drive long-term growth.
Education
Nashville State Community College
Communication, General
2003 — 2004
Antioch High School
General Diploma
1998 — 2002
Tennessee Technological University
Communication, General
2002 — 2003
International Sports Science Association
Personal Trainer & Fitness Certification, Sport and Fitness Management
2014 — 2014
Skills
- Sales Management
- Sales Process
- Personal Training
- Retail
- B2b
- Social Media
- Microsoft Excel
- Voip
- Salesforce.com
- Cold Calling
- Sales Operations
- Customer Retention
- Customer Service
- Networking
- Mobile Communications
- Customer Satisfaction
- Training
- Troubleshooting
- Cellular Communications
- Management
- Team Building
- Unified Communications
- Fitness Training
- Solution Selling
- Account Management
- Telecommunications
- Marketing Strategy
- Broadband
- Project Management
- Social Networking
- Microsoft Word
- Team Leadership
- Strength Training
- Telephony
- Lte
- Marketing
- Direct Sales
- Leadership
- Customer Experience
- Managed Services
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