Clarence Wiafe

Customer Service Representative @Tech Mahindra

Toronto, ON, CA

Connected with current and potential customers through voice and email communications to provide extensive information about various products and service offerings for well-renowned companies such as Rogers, Fido, and Shaw- Handled the resolution of customer disputes or billing complaints and ensured that appropriate changes were made to resolve customers\' problems and ensure customer satisfaction- Assisted with customer inquiries and issues related to digital products or services, IT consulting, and digital self-coaching or transferred customers to designated departments to ensure customer satisfaction- Maintained records of customer interactions and transactions, recording details of inquiries, concerns, and comments, as well as actions taken into databases such as Maestro ICM and V21- Utilized persuasive and negotiation skills when handling customer cancellation requests to ensure customer retention- Promoted new or additional services or products by interpreting customer needs, communicating solutions, and closing sales via credit/debit card or any preferred method of payment by the customer.

St. Marguerite d'Youville

High School Diploma

Brock University

Bachelor's degree, Business, Management, Marketing, and Related Support Services