Clarence Erickson
District Parts and Service Manager @Kia America
Signup · Get unlimited contacts
WORK HISTORY
District Parts and Service Manager @Kia America
Minneapolis, MN, US
Worked closely with 15 dealers to improve fixed operations in the areas of Customer Satisfaction (CSI),Parts and Accessories, Retention, Warranty Expense, and Training. Met with dealer management on amonthly basis to develop action plans, follow up on subsequent visits to improve performance, and buildrelationships.• Grew District CSI over 40 points in less than two years• Grew District parts sales to achieve 153% objective in 2022• Improved Brand and Dealer retention within District by 2%• Achieved 100% dealership web-based training in 2022• Reduced warranty expense district wide to below national average
EDUCATION
City Colleges of Chicago-Wilbur Wright College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
University of Phoenix
Masters of Business Administration, MBA, Business Administration, Management and Operations
National Louis University
Bachelors, Business Management
ABOUT CLARENCE ERICKSON
As a District Parts and Service Manager at Kia Motors America with over 4.5 years of experience, I excel in improving fixed operations by focusing on Customer Satisfaction (CSI), Parts Sales, Retention, Warranty Expense, and Training. Collaborating with 15 dealerships, our team has implemented targeted action plans, leading to measurable performance improvements and stronger partnerships. With an MBA and a specialization in Fixed Operations, I am committed to enhancing operational efficiency and cultivating meaningful relationships with dealer management. My expertise lies in driving customer satisfaction and achieving business objectives through effective team collaboration and the strategic use of key performance indicators.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.