Clarence J. Crockett

Information Technology Manager @DispatchHealth

Manages staff • Accomplishes information technology staff results. • Coaches, counsels, and disciplines employees. • Initiates, coordinates, and enforces systems, policies, and procedures. • Maintains staff by recruiting, selecting, orienting, and training employees. • Maintains a safe and secure work environment. • Develops personal growth opportunities. • Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies. • Directs technological research by studying organization goals, strategies, practices, and user projects. • Completes projects by coordinating resources and timetables with user departments and data center. • Verifies application results by conducting system audits of technologies implemented. • Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes. • Identifies problems. • Evaluates trends. • Maintains quality service by establishing and enforcing organization standards. • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. • Contributes to team efforts by accomplishing related results as needed. • Troubleshoot and customize Office 365 application including Word, Excel, One Note, Outlook, Power Point and Microsoft Access. • Office 365 training • Analyze, develop, and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle. • Active Directory Support and administration (Group Policy, Permissions, account provisioning) • Exchange/Office 365 Support, Maintenance, and administration (Account Provisioning, migration from exchange to office 365, distribution group creation).