Clarence Choi
VP - Solution Architect - Amazon Connect
- Role
- Vice President - Solution Architect - Aws Customer Engagement Services at Mphasis
- Location
- Lexington, MA, US
- LinkedIn followers
- 500 followers
About Clarence Choi
Obsessed in customer success by leading in innovation and operation excellence to plan, design and Implement world class Unified Communication and Customer Experience Management solutions that consist of self-service, agent-assisted, reporting and analytics, workforce optimization technologies.Specialties: Cloud technologies, Collaboration tools, Contact Centers, Virtualization, SOAP/XML, IVR, Database, interaction routing strategies, voice/screen recording / Quality Monitoring / Workforce Management
Experience
Vice President - Solution Architect - Aws Customer Engagement Services
May 2025 — Present
Helping customers to build hyper-personalized experiences leveraging the power of cloud and cognitive with Amazon Connect and its related services
Education
UMass Boston
Bachelor's degree, Computer Science
1991 — 1995
Skills
- Ivr
- Cloud Computing
- Video Conferencing
- Telepresence
- Unified Communications
- H.323
- Tcp/Ip
- Avaya Technologies
- Wan
- Sip
- Network Architecture
- Lan-Wan
- Mpls
- Avaya Products
- Telecommunications
- Internet Protocol Suite (Tcp/Ip)
- Unified Messaging
- Avaya
- Managed Services
- Routers
- Contact Centers
- Acd
- Call Centers
- Ip
- Sip Trunking
- Routing
- Call Center
- Voip
- Sales Engineering
- Cti
- Networking
- Wfo
- Cisco Call Manager
- Cisco Technologies
- Ethernet
- Isdn
- Ccna
- Voice Over Ip (Voip)
- Mgcp
- Cisco Systems Products
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.