Clareen W.
Account Management @ Vitally | Contract Negotiation, Retention, & Expansion
- Role
- Senior Account Manager at Vitally
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Clareen W.
With over a decade of professional experience, I specialize in contract negotiation, churn management, and value realization within the SaaS industry. Currently, as a Senior Account Manager at Vitally, I am passionate about empowering B2B SaaS teams to enhance customer success through automation and data-driven insights. My mission is to bring diverse perspectives and innovative strategies to the table, aligning with Vitally’s commitment to transforming the way businesses understand and engage with their customers. At Vitally, I work closely with cross-functional teams to unify customer and product data, contributing to the development of impactful customer success processes. My expertise in contract negotiation and churn management allows me to build meaningful relationships while driving retention and growth. By leveraging a powerful platform, I aim to help clients achieve streamlined operations and measurable outcomes.
Experience
Senior Account Manager
Jul 2025 — Present
Vitally helps B2B SaaS teams like Segment, Zapier, and Productboard to deeply understand their customers and empower every customer success manager to 10x their effectiveness through powerful assistive automation. By quickly unifying disparate product and customer data into an incredibly powerful and easy-to-use platform, Vitally allows teams to rapidly implement better customer success processes and have an immediate impact.
Education
CEA CAPA Education Abroad
Bachelor of Arts - BA, Mass Communication/Media Studies
Sacred Heart Cathedral Preparatory
High School Diploma
Loyola University New Orleans
Bachelor of Arts - BA, History
Loyola University New Orleans
Bachelor’s Degree, Mass Communication/Media Studies
Skills
- Digital Marketing
- Microsoft Office
- Event Planning
- Marketing Communications
- Account Management
- Branding & Identity
- Social Networking
- Strategic Communications
- Marketing
- Adobe Creative Suite
- Nonprofits
- Social Media Marketing
- Press Releases
- Social Media
- Online Marketing
- Research
- Public Relations
- Media Relations
- SEO
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