Clare Schaeffer
Head of Managed Services @Infomentum
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WORK HISTORY
Head of Managed Services @Infomentum
London, GB
Working in a truly agile organisation that offers system integration, process automation, training, enhancing the digital experience, support and fully managed services.My role is to manage customers expectations and ensure excellent service. Technologies we provide support for include Mulesoft, Salesforce, and Magnolia.
EDUCATION
Newcastle College
HEFC, Business Studies, Advanced Mathematics, IT
Northumbria University
Business Information Systems (BSc), Business and IT
Northumbria University
Master's degree, Applied Sociology with Equal Opportunities
SKILLS
ABOUT CLARE SCHAEFFER
ITIL-certified IT professional with 13 years’ experience in IT Service Delivery and Change Management. I have experience across a number of industry sectors, including Public Sector, Transportation, Legal and Managed Service Providers. Key Achievements Reducing annual spend on Enterprise Agreement by by reducing waste and aligning licences with requirements. Securing in savings on annual contracts within a short time frame Leading the rollout of MS Teams across a strong organisation to improve productivity.Leading on the Voice of IT initiative to give employees a safe space to voice concerns and ask questions for feeding into the senior leadership team. Key Skills IT Service Management (ITIL) Stakeholder Management Demand Management Supplier Management Third Party Contract Management PRINCE2 and AGILE Project Management Product Management IT Service Introduction Change Management Procurement
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