Clare Potyrala
Product Expert @Klaviyo
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WORK HISTORY
Product Expert @Klaviyo
Chicago, IL, US
Provides top-notch product support to Klaviyo customers through email and chat channels, establishing rapport and promptly identifying problems.Averages 19 chats per day over a 3-month period, with expectations of hitting 18 a dayMaintains a CSAT of 89% with meeting expectations of 85%Utilizes effective troubleshooting techniques, through various technologies to resolve software issues and technical inquiries for Klaviyo customersConducts deep dive analysis on processesSkillfully provides comprehensive customer support, offering both technical expertise and strategic guidance to navigate through Klaviyo\'s features, thereby ensuring a positive and enriching product experience for all customers. Demonstrates exceptional communication skills in providing comprehensive answers to both technical and non-technical clients, while fostering a consistently high level of customer satisfaction on a daily basis. Adeptly educates customers to empower them with the necessary knowledge for a seamless experience.Diagnoses and resolves escalated customer issues using established processes while maintaining a professional and customer-focused approach at all times.
EDUCATION
Loyola University Chicago
Graduate
University of Dayton
Bachelor of Arts (B.A.)
Chaminade Julienne High School
High School Diploma
ABOUT CLARE POTYRALA
Product Expert
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