Clare M.
Principal Service Owner @Ofgem
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WORK HISTORY
Principal Service Owner @Ofgem
London, GB
Designed and implemented service management in cloud-focused environment, assuming end-to-end ownership of key services and acting as escalation point. Ensure service availability and adherence to OLAs/SLAs through reviews and vendor accountability. Develop service reports to support business relationship management and collaborate with stakeholders to deliver improvements from audits. Manage contract renewals and tenders within budget and partner with transformation team to develop service designs for new transitions into live operations. Designed and implemented service management processes for team-wide adoption. Developed service audits to identify and execute improvement plans. Led creation of a service catalogue and mapping to enhance operations and support CMDB development. Oversaw contract renewals and tenders, ensuring cost-effective and fit-for-purpose vendor agreements. Managed an Audio-Visual upgrade plan, reducing senior management escalations.
EDUCATION
University of Greenwich
Maths, Statistics and Computing
ABOUT CLARE M.
Experienced and results-driven senior service consultant / Head of IT with a proven track…
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