Clare Hartman Gutowski
Client Experience and Communications Leader @Pitney Bowes
Signup · Get unlimited contacts
WORK HISTORY
Client Experience and Communications Leader @Pitney Bowes
Shelton, CT, US
Joined the Innovation Organization to lead Client Experience initiatives, Communications for the Innovation Organization and Leader of our Globalization Center of Excellence.Client Experience Lead for key initiatives partnering with Business Units to drive measurable change in our Clients\' experiences. Key projects include assessment and improvements in: Client Onboarding, Cross-business unit Client Support, Employee Onboarding and retention, Billing and payments, etc.Innovation Operations and Communications responsible for Internal Communication for the Global Innovation Team, Company communications related to innovation and development and external communication to drive awareness of Pitney Bowes Innovation leadership.Responsible for Innovation of the Year program recognizing innovations across the globe that are driving improvements for our Clients, our employees and the market.Coordination of key operational and change management processes for the Innovation team, including projects like our enterprise risk management assessment for product management and development, operations reviews, collaborative development of cross-functional metrics, including revenue from new products and more.Responsible for the Globalization Center of Excellence for Pitney Bowes globally. In the last 2 years, we have developed a high quality, low cost model leveraging new technology, self-service support model and dynamic machine translation with ongoing testing of quality and cost to maximize the value for the business and deliver at the lowest cost possible. We have increased the use of our services by over 200%. Pitney Bowes Leadership Team responsible for leading culture initiatives and driving design thinking practices within our leadership team to develop effective programs to drive our culture and deliver strong business outcomes.
EDUCATION
Fordham University
International Business
Fordham University - Marymount
Bachelor's Degree, Bachelor of Science, International Business Major, Spanish and French minors
University of Salamanca
Certificate Program, Linguistics and Culture
Fordham University
Bachelor of Science (B.S.), International Business
SKILLS
ABOUT CLARE HARTMAN GUTOWSKI
Final SummaryI am passionate about the power of great client experiences. So many of us have learned that good products without a great client experience fail in the market. My background in product management, marketing, client experience and communications has given me the tools and experience to understand market and client needs, build strong value propositions, deliver effective client experiences and communicate in a way that is effective and clear. I enjoy solving complicated problems and finding ways to overcome challenges, like driving better value propositions, entering new markets, fixing lead conversion issues, accelerating onboarding and time to revenue, moving hundreds of thousands of calls to effective online support, building proactive engagement of top-tier software clients resulting in 37 pp increase in NPS & 60% improvement in satisfaction, fixing billing issues and more.I have been lucky to work with many great teams who believe in putting clients first. When done well, this leads to higher employee engagement and greater shareholder value. Work ExperienceWith over 25 years of experience in Product Management, Marketing, Client Experience and Communications, I am proud to be recognized as a strategic leader who is able to inspire and lead global teams into action. I have a proven track record in driving top-line growth and delivering strong returns on investment. I bring extensive marketing experience including brand management, demand generation, account activation, referral programs, and retention plays. As a Client Experience leader, I have worked with many cross-functional teams to deliver increases in activation, cross-sell, up-sell, satisfaction and retention. I believe combining the skills of Product Management, Marketing, Communications, and Client Experience is a winning formula for success.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.