Clare Edwards
Regulatory Engagement Director Barclays Uk Customer & Digital @Barclays
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WORK HISTORY
Regulatory Engagement Director Barclays Uk Customer & Digital @Barclays
Leading direct regulator and other body engagement, instigating change to mitigate risks presented. Role includes- leading interactions for Barclays (verbally and in writing) with FCA, Financial Ombudsman Service, relevant trade bodies- advising Managing Directors across Barclays on the regulatory landscape, instigating change to ensure equipped for future expectations - representing Barclays at Industry Fora, driving for positive change- SME on Consumer Duty and other regulations- leading Barclays relationship with the Financial Ombudsman Service, implementing learns
EDUCATION
Sheffield Hallam University
Associate of the Chartered Institute of Bankers, Banking
SKILLS
ABOUT CLARE EDWARDS
A highly experienced senior leader with a successful career at Director level in the financial services sector, driving strong customer outcomes through leading transformational change in culture, policy and process. A specialist in direct regulator and other body engagement (particularly FCA and Financial Ombudsman Service), leading interactions for Barclays both verbally and in writing. Highly respected SME advisor to Managing Directors across Barclays on regulatory landscape, influencing changes to ensure equipped for future expectations. Influencer in industry fora, driving for positive change to promote growth agenda and improve consumer confidence and outcomes e.g. through modernising redress system and advice and guidance boundary.SME on Consumer Duty, broader UK financial services regulations and the Financial Ombudsman Service personnel, process and relationship management.Proven in scale leadership, strategy and risk management. Roles held across all customer sectors and many different disciplines. Consistent high performance delivered, quantitative and qualitative metrics transformed at team and organisational level.
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