Clara Stephenson

About Clara Stephenson

Dynamic operations professional with a strong background in launching and expanding new practice environments. Expert in building high-performing teams through strategic recruitment, onboarding, and development programs, alongside managing comprehensive HR functions and performance processes. Recognized for streamlining workflows, enhancing client services, and executing successful promotional initiatives that drive business growth. Skilled at coordinating with third-party vendors and cross-functional teams to ensure smooth operations and exceptional client experiences

Experience

1. Operations & Recruitment Specialist

   Face Leawood

   Aug 2022 — Present · Leawood, KS, US

   Led all aspects of operational setup and staff recruitment for a newly established start-up practice.•Sourced, interviewed, and hired all new employees across various roles.•Developed job descriptions, policy manuals, and training programs for staff development.•Authored descriptions for practice website, promotional materials, and marketing initiatives.•Managed all aspects of new-hire onboarding and orientation.•Conceptualized and executed all monthly promotional events.•Implemented performance review processes and contributed to employee development planning.•Managed HR administrative functions and escalated issues as needed.•Led operational initiatives for workflow and procedural improvements, based business objectives. •Communicated with third-party companies for operational needs. •Prepared, processed, and audited various types of financial transactions. •Optimized processes for traveling clients and accommodations. •Collaborated closely with cross-functional teams to ensure seamless service and care. •Exceeded each goal for quarterly business growth of newly established business over the course of two years, facilitating the addition of 6 staff members and the purchase of additional equipment, practice resources, and practice service expansion.

Education

• University of Missouri-Columbia

  Life Sciences, Biology/Biological Sciences, General

  2011 — 2015

Skills

• Research
• Microsoft Word
• Microsoft Excel
• Time Management
• Higher Education
• Teamwork
• IT Systems Development
• Data Analysis
• Microsoft Powerpoint
• Leadership
• Microsoft Office
• Clinical Research