Clara Shushunov
UX Research & Strategy | Certified OOUX Strategist
- Role
- Senior Consultant, Ux Researcher at Modus Create
- Location
- Glenwood Springs, CO, US
- LinkedIn followers
- 500 followers
About Clara Shushunov
I\'m a UX Researcher & Strategist with a passion for solving complex problems through…
Experience
Senior Consultant, Ux Researcher
Apr 2021 — Present
Led UX research and strategy initiatives across diverse industries including cybersecurity, healthcare, and global pharmaceuticals. Conducted comprehensive customer and user experience (CX/UX) assessments to evaluate product performance, usability, and operational workflows, uncovering key gaps and delivering actionable recommendations to enhance client outcomes. Facilitated stakeholder alignment, discovery, and co-creation workshops, including the development of service blueprints to guide future-state planning and support the creation of strategic proofs of concept. Applied mixed-methods research—including exploratory research, usability testing, and competitive analysis—to uncover pain points and inform product direction. Worked closely with cross-functional teams including product managers, designers, and developers to implement aligned research and design strategies that delivered measurable business and user value.
Skills
- Community Outreach
- Community Development
- Program Management
- Customer Service
- Community Organizing
- Program Development
- Management
- International Relations
- Microsoft Office
- Sales
- Mental Health
- Training
- Volunteer Management
- Blogging
- Fundraising
- Volunteer Training
- Social Services
- Case Managment
- Customer Relationship Management (Crm)
- Case Management
- Group Therapy
- Leadership
- Grant Writing
- Nonprofits
- Social Media
- International Development
- Program Evaluation
- Youth Leadership
- Social Networking
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