Clara Lee

About Clara Lee

I’m a data and policy operations professional who thrives at the intersection of…

Experience

1. Data Labeling Analyst Ii Operational Project Lead

   Meta

   Feb 2025 — Present · Bellevue, WA, US

   Vendor Operations & Liaison: Act as the primary liaison between vendor partners and Meta’s internal teams, coordinating queue volume injection, headcount planning, and EDO reporting to ensure balanced workload distribution. Translate vendor recommendations into engineering requests and manage technical escalations by drafting detailed tasks for resolution.• Data Analysis & Quality Assurance: Lead weekly analysis of audit and dispute data to identify root causes of labeling errors, surface quality gaps, and drive continuous improvements in reviewer accuracy and process efficiency.• Guideline Development & Alignment: Review, edit, and update vendor-facing guidelines to ensure accuracy and alignment with Meta’s internal standards, reducing ambiguity and improving consistency in content review.• Calibration & Training: Design and manage calibration programs, including Golden Set evaluations, to benchmark reviewer performance and ensure consistent guideline application. Support vendor retraining plans with targeted insights.• Tooling Research & Process Refinement: Investigate tooling issues (e.g, OCR translation errors in SRT) and escalate findings to leadership, contributing to product refinement and improved review accuracy.• Cross-Functional Collaboration: Partner with engineering, policy, and vendor teams to align on operational priorities, streamline processes, and enhance content integrity workflows.