Clara Corradi

Customer Insight Manager @Rinascente

Milano, IT

As Customer Insight manager, I bridge the gap between raw data and executive decision-making. I am responsible for the end-to-end insight strategy, ensuring that the voice of the customer is integrated into the company\'s core business objectives.Key Responsibilities & Business Impact- Team Leadership & Mentorship: Lead and scale a cross-functional team of analysts, fostering a high-performance culture focused on actionable outcomes rather than just reporting- Strategic Roadmap Development: Defined and executed the multi-year Customer Intelligence roadmap, aligning research initiatives with global product and marketing goals- Stakeholder Influence: Act as a strategic advisor to C-suite and department heads, leveraging evidence-based insights to pivot product strategies and optimize marketing spend- Operational Excellence: Streamlined data workflows and reporting processes, reducing \"time-to-insight\" by 100% and improving the efficiency of investments- Data Democratization: Implemented a new \"data-first\" culture across the organization, developing self-service dashboards that empowered non-technical teams to make informed decisions- Budget Ownership: Managed a research budget of more than €100k, consistently achieving high-quality insights while optimizing vendor relationships and third-party tool costs.