Courtney K.
PMP® | Strategic Program Leader | Tax Policy Implementer | Public Speaker & Trainer | Driving Impact Through Federal Innovation
- Role
- Senior Program Analyst Refundable Credits Program Management (Rcpm) at Internal Revenue Service
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Courtney K.
As a seasoned federal program analyst and PMP®-certified project leader, I specialize in…
Experience
Senior Program Analyst Refundable Credits Program Management (Rcpm)
May 2019 — Present · Atlanta, GA, US
Led a cross-functional team of 50+ SMEs during the national rollout of the Advance Child Tax Credit (AdvCTC) under the American Rescue Plan Act, impacting over 4.6M taxpayer accounts.•Presented regularly to external stakeholders and tax practitioners at the IRS Nationwide Tax Forums, receiving consistent 94%+ satisfaction scores on tax law and compliance presentations.•Applied Payment Integrity Information Act (PIIA) compliance standards across four high-priority program portfolios with financial outlays of $100M+, to highlight agency accomplishments towards improper payment mitigation and enhance operational controls.•Managed contractor performance validation for $40K+ invoices and supported program reviews of Federal-State data-sharing partnerships.•Led the development and implementation of strategic process improvements, including taxpayer services processes modeled after IRS.gov\'s Child Tax Credit Update Portal (CTCUP), recognized with the 2022 Commissioner’s Award.•Consulted internally on redesigning the Refundable Credits Summit, enhancing value for 100+ internal/external participants with a focus on tax credits and deductions.
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