Clair McGuffie Frec
Account Director @Omni RMS
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WORK HISTORY
Account Director @Omni RMS
My role is to deliver high levels of client satisfaction through continuous improvement and the strategic alignment of Omni\'s services in line with client priorities.\\\\n\\\\nThis includes, reporting and analysis to support and improve client service delivery to ensure ongoing and successful account performance in line with contractual obligations, KPIs and SLAs. Develop and maintain Account Development Plans and Continual Improvement Plans and use as a platform to add value to clients by providing strategic advice through awareness and understanding skills, trends and specific legislation impacting on their business alongside analysis of their own recruitment activities. Regularly engage with key high-level client stakeholders to ensure client satisfaction and building key relationships whilst resolving complex and difficult client issues, taking ownership of problems as an escalation point and managing through to resolution. Lead formal account review meetings in order to monitor performance and discuss potential service improvements.\\\\n\\\\nExperience managing and leading high volume projects including low-mid level hires. Reviewing best routes to market including digital and more traditional offline approaches suited to client requirements. Lead and manage the delivery alongside Talent Acquisition Manager to ensure projects are on time and meeting/exceeding client expectations. Management of project plans and holding regular client review meetings.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of Liverpool
BSC (Hons), Computer Science
SKILLS
ABOUT CLAIR MCGUFFIE FREC
After completing my degree in Computer Science, I joined Omni RMS 17+ years ago as an IT…
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