Claire Bicknell
Head of Digital Strategy, Planning & Transformation @Three Uk
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WORK HISTORY
Head of Digital Strategy, Planning & Transformation @Three Uk
Reading, GB
ABOUT CLAIRE BICKNELL
I am a commercially focused change and delivery transformation manager with extensive experience delivering out-come based results.With an impeccable track record of strategic problem-solving and tackling complex issues, I am significantly skilled at programme management, resource modelling, operational efficiency, and building consensus and alignment among internal and external stakeholders.As a dynamic, enthusiastic and trusted leader, I am highly adept at harnessing individual skills and developing high performing teams.I thrive on continuous challenges and fast-paced environments with a strong focus on collaboration, driving growth, and delivering innovative solutions to fulfil clients’ requirements.Key Competencies-Leadership and Management -Program Management -Change Management -Delivery Governance & Frameworks (SAFe, Agile & Waterfall)-Process Improvement-Strategic Planning and Implementation-Relationship Building and Partnerships-Digital Transformation-Communication and Negotiation-Adaptability and Flexibility-People Management -D365 implementationsKey Achievements:+ Led department of over 200 delivery & operational staff over multiple locations + Led the turnaround of a £20m IT program to transform the service management and underlying Infrastructure, saving over £2m in annual operating expenses.+ Centralised monthly reporting and coached staff to deliver 80% accuracy of project financials.+ Delivered a £10m program of work to implement automated security gates at Terminal 5 ensuring a positive customer experience with limited disruption.+ Program managed an innovative Proof of Concept for high volume transaction processing resulting in a 75% increase significantly reducing overall transaction processing times.+ Led the extract, transform, load & reconciliation processes to enable the migration of 300K customers with no customer impact+ Program & practice lead introducing agile/SAFe ways of working Please contact me on C••••••••@gmail.com to find out how I might be able to consult, contribute and add value to your organisation
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