Yi Claire Lam

WORK HISTORY

EDUCATION

SKILLS

ABOUT YI CLAIRE LAM

As a seasoned customer-focused quantitative professional, I thrive at the intersection of data analytics, cross-functional collaboration, and stakeholder & project management. Looking into the future, I am excited to specialize in customer journey, orchestrating technology solutions that are widely adopted by customer and solve real-life problems. In my recent roles, I specialize in: Data Automation & Product Optimization: Led the development of product features in Dynamics 365 CRM, improving workflow completion time by 13x. Developed a Python-based keyword extraction tool, providing automated and quick focus on relevant information to Business Development team. Cross-Functional Collaboration: Spearheaded a product enhancement initiative, saving thousands of hours through streamlined information transitions between product, contract management, and marketing teams, impacting 73% of employees. Customer Experience & Lifecycle Management: I drove engagement strategies that resulted in the highest retention rate across regional headquarters by optimizing customer journeys and personalizing success programs, leading to a pioneering $100K consultancy deal and >10% exceeding up sell and retention targets. Insights-Driven Leadership: Developed and executed user-centered research processes, collaborating with teams to forecast consumer trends and implement business strategies. This resulted in savings of over $500K and enhanced content diversity across global markets.My success is driven by strategic & big-picture thinking and empathetic and servant leadership. I am naturally curious and inquisitive, always striving to uncover new opportunities for growth and innovation.With a proven track record in data analytics, machine learning, and customer insights, I am excited to continue leveraging technology and collaboration to create solutions that transform customer experiences and business outcomes.