Claire Kelly

Senior Product Manager, Technical at Amazon

Role
Senior Product Manager, Technical at Amazon
Location
Chicago, IL, US
LinkedIn followers
500 followers
Sales & Business DevelopmentView LinkedIn profile

About Claire Kelly

Customer-focused product leader with 9+ years building enterprise and consumer software at scale. Turns customer needs into seamless user experiences and measurable product outcomes - balancing speed, technical depth, and empathetic cross-functional leadership. Maiden Name: McCloskey

Experience

  1. Senior Product Manager, Technical

    Amazon

    Jul 2025 — Present · Chicago, IL, US

    Leading the Case Management platform for Amazon Customer Service, driving global CX improvements and operational efficiencies through large-scale platform modernization and AI-powered capabilities.

Education

  • Northwestern University

    Master of Science (MS), Engineering Design and Innovation

    2015 — 2016

  • Kent Denver High School

    High School Diploma, General Studies

  • Northwestern University

    Bachelor of Science (BS), Manufacturing and Design Engineering

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Claire Kelly — Senior Product Manager, Technical at Amazon in Chicago, IL, US | Unifers