Claire James
- Role
- Senior Business Analyst at Q2
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Business Analyst
May 2016 — Present
Graphically illustrate the complex inter-dependencies between Q2\'s technologies, business processes, and the data they produce Empower executive leadership with the \'on-the-same-page\' agreed upon set of facts needed to work together to make the decisions needed to scale Q2 into the future Led efforts to build the Data Flow Map and Data Inventory needed for Corporate IT\'s GDPR and CCPA compliance efforts as Q2 went global Liaison with internal executive leadership across Customer Support, Implementations, Data Center Hosting and Corporate IT departments to develop business processes and software systems solutions Gather requirements for multiple simultaneous projects and enhancements to internal operations systems, including Salesforce, Workday, Netsuite, Okta, Power BI, and Data Warehouse Build business cases to support the budgeting and procurement processes for software and hardware purchases Managed the roll-out of a custom suite of customer-facing reporting dashboards displaying service level and transaction information to financial institutions
Education
Cornell University
Master's coursework, Apparel Design, Visual Studies
University of Houston
Bachelor's degree, Theatre, Art History
Skills
- Social Networking
- Instructional Design
- Program Management
- E-Learning
- Software Documentation
- Business Analysis
- Content Curation
- Accessibility
- User Experience
- Training
- Strategy
- Analysis
- Government Operations
- Technical Writing
- Information Development
- Research
- Management
- Strategic Planning
- Curriculum Development
- Project Management
- Social Media
- Graphic Design
- Process Engineering
- Public Speaking
- Qualitative Research
- Pattern Recognition
- Requirements Gathering
- Information Architecture
- Sharepoint
- Editing
- Trend Forecasting
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