Claire Henderson

About Claire Henderson

Product Strategy & Operations | Values Based LeadershipI graduated from Northwestern\'s program which combines an MBA from the Kellogg School of Management with an MS in Design Innovation from the McCormick School of and collaborative leader with 10+ years of experience across innovation strategy, product management, customer experience, and sales. Expertise in standing up internal innovation groups, defining their governance and operating models, and facilitating design thinking workshops to activate on customer research and insights. Passionate about helping companies embrace a customer-journey centric approach to strategy & visioning, by understanding the required CX, data, systems, people, and technology to achieve the E2E vision. You\'ll find me utilizing human-centered design methodologies to deliver growth and customer-centric transformation. I am highly adept at de-risking investments through hypothesis testing and rapid experimentation within cross-functional teams. I am particularly interested in how design thinking combined with big data will transform industries in the future.Key Strengths-Innovation & Growth, Service Design, Product Strategy & Roadmaps, Customer Experience (CX) Strategy, Customer Journey Analytics, Customer Insights, and Business Design-Leadership and Organization:Values-based leadership, Organizational design for digital transformation Skills: Photoshop, Ruby on Rails, Stata, Azure ML, InDesign, SAFe, and Tableau.

Experience

1. Director, Experience Strategy & Architecture

   Zillow

   Mar 2026 — Present · Seattle, WA, US

Education

• Northwestern University - Kellogg School of Management

  Master of Business Administration (M.B.A.), Major in Strategy, Pathway in Data Analytics

• Santa Reparata International School of Art (SRISA)

  Photography

  2009 — 2009

• Washington University in St. Louis

  BA, Economics, English

• Northwestern University

  MS in Design Innovation, McCormick School of Engineering

Skills

• Data Modeling
• Customer Insight
• Machine Learning
• Product Development
• Predictive Analytics
• Strategic Planning
• Typography
• Rapid Prototyping
• Product Innovation
• Brand Management
• Cross-Functional Team Leadership
• Management
• Data Analysis
• Product Design
• Corporate Social Responsibility
• Marketing Communications
• Marketing
• Coaching & Mentoring
• Big Data Analytics
• Shopper Marketing
• Ethnography
• Upstream Marketing
• Photoshop
• Color
• Market Research
• Account Management
• Sales Management
• Wireframing
• Strategy