Claire Y.
Sr. Analyst, Customer Support @ Airwallex
- Role
- Senior Analyst, Customer Support at Airwallex
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Analyst, Customer Support
Apr 2024 — Present
CS subject matter expert and point of escalation for Embedded Finance and Issuing customer operations and processes. • Program manage and lead the documentation of client use case Operational playbooks to define custom support models, cultivating scalability of Embedded Finance operations. • Closely collaborate with external and internal stakeholders (Platform customers, Solutions Engineers, Commercial teams, and Operational partners) across all regions to optimize processes, customer experience, and operations strategy. • Deliver premium and reliable customer support to global Enterprise and SME customers across technical, financial, and product-related subject matter. • Leads training and upskills for local and offshore Support analysts.
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