Claire Westover
Business Process Outsourcing Manager @BILL
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WORK HISTORY
Business Process Outsourcing Manager @BILL
Launched 6 new processes at our BPO partners, including high-level fraud workConducted weekly, monthly and annual business reviews with BPO partnersVisited BPO partner sites in Guadalajara, Mexico and Manila, PhilippinesCollaborated on multiple Statement of Work (SOW) agreementsWorked cross functionally with legal and information security teams while launching new processesDrafted and launched pay for performance programsIncreased revenue save rate by over 12% in the first three months of leading BPO team
ABOUT CLAIRE WESTOVER
BPO Success Manager | Divvy
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