Claire Shea
Service Delivery Manager @NTT DATA Business Solutions
Stevenage, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2023 — Present
Service Delivery Manager @NTT DATA Business Solutions
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EDUCATION
1997 — 1998
Oaklands College
Business Administration
SKILLS
SlaService-Level Agreements (Sla)IT OperationsQuality ManagementItilProject DeliveryService DeliveryIncident ManagementProblem ManagementService ImprovementIT ManagementIT StrategyOutsourcingService ManagementService DeskAsset ManagementIT OutsourcingIT Service ManagementChange Management
ABOUT CLAIRE SHEA
Experienced IT Service Manager with a demonstrated history of working in the information technology and services industry with enterprise customers in both the public and private sectors. Skilled in Service Management, Service-Level Agreements (SLA), ITIL 4 Managing Professional, ITIL 4 strategic Leader, Service Improvement, Problem Management, Quality Management, Change Management.
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