Claire Shea

Service Delivery Manager @NTT DATA Business Solutions

Stevenage, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Service Delivery Manager @NTT DATA Business Solutions

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EDUCATION

1997 — 1998

Oaklands College

Business Administration

SKILLS

SlaService-Level Agreements (Sla)IT OperationsQuality ManagementItilProject DeliveryService DeliveryIncident ManagementProblem ManagementService ImprovementIT ManagementIT StrategyOutsourcingService ManagementService DeskAsset ManagementIT OutsourcingIT Service ManagementChange Management

ABOUT CLAIRE SHEA

Experienced IT Service Manager with a demonstrated history of working in the information technology and services industry with enterprise customers in both the public and private sectors. Skilled in Service Management, Service-Level Agreements (SLA), ITIL 4 Managing Professional, ITIL 4 strategic Leader, Service Improvement, Problem Management, Quality Management, Change Management.

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Claire Shea — Service Delivery Manager at NTT DATA Business Solutions in Stevenage, GB | Unifers