Claire Robert Jackson
Business Systems Analyst | Salesforce Certified Professional
- Role
- Salesforce Cpq Administrator at Restaurant365
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Claire Robert Jackson
Salesforce Certified Professional with a passion for system optimization and solving complex business problems. I have strong analytical skills with an interest in understanding data and utilizing information to make informed business decisions. In my free time, I enjoy participating in Salesforce Community groups both learning and helping others to leverage Salesforce to improve productivity and efficiency for their employers and co-workers! I am also a member of a Salesforce Professional Development Program to fully understand the Salesforce Ecosystem and network to build valuable relationships in the Salesforce space. Outside of my passion for Salesforce, I enjoy drawing, dancing with my children, reading, and running.\"It\'s not about the money it\'s about the journey and what you learn on the way it\'s priceless\"- Pitbull
Experience
Salesforce Cpq Administrator
Jul 2025 — Present
At R365, I collaborate within a team to manage the ongoing support and optimization of our Salesforce CPQ solution to ensure system reliability and user satisfaction. My responsibilities include: • Monitoring system health and resolving CPQ-related issues and user support tickets • Troubleshooting pricing errors, quote generation issues, and approval workflow problems • Maintaining accurate product catalogs, pricing rules, and discount schedules • Performing regular system maintenance, data cleanup, and sandbox management • Supporting data validation, integrity checks, and error correction procedures • Investigating and resolving system bugs, performance issues, and integration challenges • Creating and maintaining user guides and troubleshooting documentation • Providing end-user support and collaborating with RevOps for enablement and training • Generating standard reports, usage metrics, and maintaining documentation in Confluence • Tracking system performance and preparing regular status reports for management
Education
Miami Dade College
Associate of Arts (AA), Business Administration and Management, General
2011 — 2013
Florida International University - College of Business
Bachelor's degree, Management Information Systems, General
2013 — 2016
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