Claire Norburn
Founder Leadership Coach & Conflict Resolution Specialist @Lead & Resolve Ltd
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WORK HISTORY
Founder Leadership Coach & Conflict Resolution Specialist @Lead & Resolve Ltd
Cheshire East, GB
I founded Lead & Resolve Ltd to reflect the evolution of my work as a coaching and mediation practice built on clarity, confidence and practical support for leaders navigating challenge and change.Through 1:1 coaching, team interventions and workplace mediation, I help leaders and teams lead more effectively, handle conflict constructively, and move forward with purpose.My approach is calm, direct and outcome-focused, grounded in 20+ years of HR experience and informed by a deep understanding of human behaviour. I work with organisations and private clients across sectors to- Build leadership confidence and presence- Navigate career transitions- Address difficult dynamics or underperformance- Create space for reflective, strategic thinking- Support resolution of workplace conflict or team tension🟡 Previously known as Claire Norburn Coaching (Sole Trader), Lead & Resolve Ltd is an evolution of my business.
EDUCATION
The Coaching Academy
Corporate & Executive Coaching Diploma
Lancaster University
BA (Hons), Behaviour in Organisations & French
In Good Company
Group & Team Coaching
The Coaching Academy
Qualified NLP Practitioner
Pragmatism UK
Accredited External Workplace Mediator
Techniques for Change
Internal Consultancy Development
The Coaching Academy
Personal Performance Coaching Diploma
CIPD Qualifications
MCIPD, Personnel & Development
ABOUT CLAIRE NORBURN
Leadership isn’t tidy.It’s the 2 a.m. thoughts that won’t leave you alone- “That person on my team is a problem, and I don’t know how to handle it.”- “If I speak up in this meeting, I’ll sound stupid.”- “What if everyone realises I’m not good enough for this role?”- “My team aren’t listening and we’re going to fail.”Left unaddressed, these moments turn into delayed decisions, strained relationships and disengaged teams. Trust breaks down, performance drops and that simmering conflict becomes toxic, quietly damaging everyone.That’s where I come in, not with theory, but with practical support for the moments leaders usually face alone.I’m Claire Norburn, Leadership Coach & Conflict Resolution Specialist. With 20+ years in senior HR roles, I’ve supported leaders through restructures, conflict, performance issues and the conversations most people avoid.I work with both leaders and organisations to cut through the noise, face into the hard stuff, and create lasting change.Here’s how: 1:1 Leadership Coaching - For leaders second-guessing themselves, avoiding conversations, or feeling the weight of responsibility alone. Team Coaching - For teams stuck in unspoken tension, low trust, or patterns that quietly block collaboration and performance. Workplace Mediation - A calm, structured process to resolve disputes before they escalate into grievances and tribunals.Clients often say things like this after our work together:\"I can’t talk about these work issues with anyone else without worrying about the consequences. It’s such a relief to share them here without judgement and work through them. I finally feel clearer, lighter, and ready to act. You’ve helped me get perspective, and believe I can do it.\"Whether I’m working with an individual or an organisation, my approach is warm, straight-talking, and solutions-focused. I’m a critical friend: empathetic but honest, always helping you tackle what’s difficult and move forward. Leaders find clarity and confidence. Teams rebuild trust and collaborate. Organisations resolve conflict and retain talent.If any of this feels familiar, a conversation is often the most helpful place to start. c•••••@leadandresolve.co.uk
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