Claire Millsap
Director - Customer Success - Relationship Builder - Helping customers discover every hidden IT asset on the planet as Director of Customer Success at Lansweeper. (Yes, even that printer nobody admits they installed.)
- Role
- Director of Customer Success at Lansweeper
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Claire Millsap
With a combination of deep product knowledge and a passion for technology, I buildresponsive relationships with broad target audiences, seamlessly adjusting my salesstrategy for the resellers, distributors and manufacturers in the technology industry. Ialso pride myself on giving comprehensive customer service, including user training andtechnical support beyond the sale, and specialized situations such as the SaaS to helpensure information security by closely working with IT, product and developmentteams.My innovative and forward-thinking approach prompted me to bridge thecommunication gap across business and technology, furthering the position of MMI inthe software sales and consulting industry while identifying new verticals to exploremore deeply. As part of that, I also personally delivered multiple firsts at the companythat included procurement of contracts with large accounts, including Lenovo andAveva.I also helped the company navigate a major market disruption, working closely with theMMI service delivery team to ensure new customers are trained and satisfactorilyimplementing new technologies prior to transitioning the customer to a MMI supportteam. I also oversee much of the technical training as a pivotal part of the customersuccess management strategy.As an intuitive and consultative communicator, I have served as a companyspokesperson and performed presentations both in person and virtually to audiences atindustry trade shows and conferences nationwide.
Experience
Director of Customer Success
Apr 2023 — Present · West Palm Beach, FL, US
Education
Eckerd College
Human Development, Human Resources Management/Personnel Administration, General
1991 — 1995
Skills
- Marketing
- Pre-Sales
- Sales
- Cloud Computing
- Business Development
- Crm
- Managed Services
- Solution Selling
- Service Delivery
- Sales Operations
- Start-Ups
- Saas
- Enterprise Software
- Sales Management
- Channel Sales
- Business Process Analysis
- Microsoft Products
- Leadership
- Management
- Channel
- Outsourcing
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