Claire M.
Customer Success Manager @Enso Connect
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WORK HISTORY
Customer Success Manager @Enso Connect
Toronto, ON, CA
Working directly with clients and short term rental hosts as an onboarding manager for Enso Connect services and Guest Experience platform.Understanding client requirements and configuring the platform along with our tech engineers to meet their specific needs.Guiding clients through their specific software, set-up, and ensuring they are maximizing the platform for generating revenue, improving guest experience, and saving time.Creating help tickets and working cross-functionally with team members to determine technical issues, bugs, and ensuring the platform is running smoothly.Building strong relationships with International clients while managing expectations, internal communications and customer success.
EDUCATION
University of Guelph
Bachelor of Commerce - BCom, Marketing Management
St. Francis Xavier Catholic High School
High School Diploma
ABOUT CLAIRE M.
Since completing my Bachelor of Commerce degree with a concentration in Marketing Management from the University of Guelph, I have started my professional career focused in Customer Success Management and Business Development. I have been employed in various client facing positions and am currently working with B2C Saas that focuses on Guest Experience within the Vacation Rental Industry. As a Customer Success Manager, my experience has helped me gain strong communication skills, leadership and training skills and has continuously allowed me to build long-lasting relationships with clients and partners in all areas.
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