Claire L.
Senior Customer Success Manager @Seqana
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WORK HISTORY
Senior Customer Success Manager @Seqana
Berlin, DE
At present my role at Seqana is a mix of the following functions- Client Project Leadership: Manage end-to-end delivery of client projects (soil sampling designs, MRV workshops, custom deliverables), coordinating a cross-functional tech team and external client teams and stakeholders (e.g. sampling providers)- Customer Success & Retention: Act as primary liaison for international accounts (incl. English, French- and Portuguese-speaking markets), implementing account success plans, structured feedback loops (NPS, interviews), and upsell strategies- Commercial & Technical Bridge: Support sales and business development as product/technical specialist in MRV and soil carbon methodologies, contributing to proposals and negotiations with carbon project developers and agrifood corporations- Research & Innovation Management: Co-coordinate Seqana’s ESA-funded BASS project, in charge of user management and feedback- Strategic Development: Contribute to company OKRs and product feedback, aligning client needs with long-term technical roadmaps.
EDUCATION
UQAM | Université du Québec à Montréal
M.Sc., Environmental Science
Université de Montréal
B.Sc., International Studies ; Political Science
KTH Royal Institute of Technology
Visiting PhD researcher
Ludwig-Maximilians-Universität München
Research Doctorate, Environmental Humanities
ABOUT CLAIRE L.
I help organizations design and deliver climate solutions that are scientifically rigorous, commercially viable, and socially inclusive. At the heart of my work is building the partnerships and systems needed to scale regenerative agriculture and soil carbon MRV across borders and industries.🤝 With nearly three years at Seqana, I’ve led international client projects on soil organic carbon monitoring, reporting and verification (MRV), managed research and innovation partnerships funded by the European Space Agency, and supported business development with carbon project developers, NGOs, and corporates in the food and agriculture sectors. My role sits at the intersection of customer success, commercial project management, and technical product expertise, ensuring farmers, corporates, and research partners all move in step. Beyond Seqana, I bring over a decade of international experience spanning EU-funded climate and research projects (Horizon 2020, Horizon EU), nonprofit and higher education collaborations, and tech-sector business development in Latin America and Europe. I thrive on connecting research, policy, and industry to deliver real-world impact. Key Skills & Specialties: Soil Carbon MRV | Regenerative Agriculture | Food Systems Innovation EU-Funded Projects | Horizon 2020 | ESA Projects | International Research Consortia Business & Partner Development | Stakeholder Engagement | Customer Success Project Leadership | Cross-Functional Team Management | Commercial Delivery Workshop & Event Facilitation | Multi-Stakeholder Co-Creation Multilingual (French, English, Portuguese; working German & Spanish)Always happy to connect across sectors and geographies — drop me a note, I’d love to hear about your work.Please don\'t hesitate to reach out to me, no matter what your background is (please send me a short note about yourself). I hope we get to talk soon.
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