Claire Henderson
Change Management Leader | Empowering Frontline Teams | Consumer Sector Specialist
- Role
- Manager at Deloitte
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Claire Henderson
As a change management professional with a passion for empowering frontline workers in the consumer industry, I specialize in leading digital transformation initiatives that drive real impact where it matters most—on the front lines of the clients I serve.With over 15 years of experience, I have helped organizations navigate the complexities of adopting new processes and technologies. My approach is rooted in understanding the unique needs and challenges of my clients, especially frontline employees, so that solutions are not only implemented but embraced and sustained.I am skilled at translating strategic visions into actionable, people-focused change plans. By collaborating closely with cross-functional teams, I design and deliver training, communication, and engagement strategies that build digital fluency and foster a culture of innovation. My work has resulted in increased adoption of digital tools, improving operational efficiency, and enhanced end user experiences.I believe that successful digital transformation starts with empowering those closest to the how the business gets done. If you’re looking for a change leader who bridges technology and people to unlock the potential of all employees, corporate and frontline, let’s connect!
Experience
Manager
May 2022 — Present · NY, US
As a manager at Deloitte, I\'ve focused on change management for large scale transformations for our consumer clients.Key Accomplishments- Led strategic change management for go-live impacting 175k end users across 13 workstreams, including the change strategy, leadership engagement roadshows and action plans, change data, and cutover communications- Led training strategy and development for SAP S/4HANA implementation for a consumer products client (250+ hours of instructor-led training, including for those in a manufacturing setting)- Led re-hiring and hiring communications and data management for a Talent-Onboarding team for a consumer client coming out of the pandemic
Education
Princeton University
A.B., History, Finance
2004 — 2008
Harvard Graduate School of Education
Master of Education (M.Ed.), Education Policy and Management
2015 — 2016
Skills
- Data Analysis
- Analytics
- Process Improvement
- Business Strategy
- Project Planning
- Education Strategy
- Nonprofits
- Research
- Public Speaking
- Community Outreach
- Nonprofit Organizations
- Strategic Planning
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