Claire Duffin
Uk Business Process Management Lead @Capital One
Rugby, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2026 — Present
Uk Business Process Management Lead @Capital One
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EDUCATION
2003 — 2006
University of Portsmouth
BSc, Psychology
2006 — 2007
University of Surrey
MSc, Forensic Psychology
SKILLS
Culture ChangeSuccession PlanningManagement DevelopmentCustomer ServiceTalent ManagementCoachingTime ManagementTraining Programme DesignBuilding Business PartnershipsTrusted Business PartnerEmployee EngagementEmployee RelationsTraining DeliveryFacilitationInterviewsLeadership DevelopmentPsychometricsInstructional DesignRetailPerformance ManagementEmployee TrainingPsychological TestingTraining
ABOUT CLAIRE DUFFIN
Experienced Project Manager with a strong background in Learning And Development with accountability for European wide initatives. Skilled in Lean Six Sigma, PRINCE 2 project management, full training cycle and coaching. Proven application of knowledge and skills across the business within retail, supply chain, distribution centres and ecommerce settings.
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