Claire Doherty
Customer Experience Manager @Zenith Eco Solutions
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WORK HISTORY
Customer Experience Manager @Zenith Eco Solutions
Liverpool, GB
ABOUT CLAIRE DOHERTY
Experienced Customer Service & Data Performance Manager with a strong track record in retail, housing, and service delivery environments. I bring together emotional intelligence, analytical expertise, and people leadership to drive performance, enhance customer experience, and lead high-performing teams.With a Level 5 Management qualification and CIH accreditation, I’ve successfully managed diverse teams and projects across housing associations, including repairs & maintenance, planned and cyclical works, and defect management. My approach blends data-driven decision-making with a people-first mindset, ensuring operational efficiency and sustained customer satisfaction.I’m passionate about continuous improvement and thrive in roles where I can make a real difference—whether through streamlining processes, empowering teams, or transforming service delivery.
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