Claire Cole
Client Engagement Manager @Nice Nexidia
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WORK HISTORY
Client Engagement Manager @Nice Nexidia
Huddersfield, GB
Experienced business consultant responsible for business services delivery across the EMEA region including; client onboarding & implementation, operationalisation of NICE-Nexidia applications, programme & strategy management, specialist product training, and Managed Analytical Services fulfilment.Day to day, I support and manage MAS teams, and client services engagements through the complete life-cycle; kick-off to after-care.My specialist areas include Interaction & Speech Analytics, Quality Management, Data Analytics and Contact Centre Compliance.
EDUCATION
Sherburn High School
GCSEs
Sherburn High School
A-Levels
University of Leeds
Geography BSc (Hons)
ABOUT CLAIRE COLE
Established Consultant in Interaction & Speech Analytics, Quality Management and CX Technologies.Varied and extensive experience both as a consumer of CX tech (British Gas & Sky) and as a specialist consultant (NICE & Nexidia).Proven track-record in delivering ROI and enabling clients to achieve huge benefits on the back of their IA & CX Programmes.Strong academic background with a 2:1 in Geography BSc (Hons) from the University of Leeds.
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