Claire Chen
- Role
- Strategy & Operations Associate at DoorDash
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Claire Chen
I graduated from UC Berkeley with degrees in Economics and Psychology. I also obtained my…
Experience
Strategy & Operations Associate
Aug 2022 — Present
Conducted data analysis via SQL and Excel to understand drivers behind KPIs and inform future ops initiatives • Partnered with cross-functional teams across Product, Engineering, Analytics, and Merchant to implement strategies to drive down cancellation rates and bring in savings for the company • Owned weekly rate reporting and quarterly forecasts by deep diving into fluctuations in key metrics • Worked holistically with DoorDash’s three-sided marketplace by running ops experiments centered around the Consumer, Dasher, and Merchant experiences • Achieved quick wins by running ad hoc analyses (e.g. stores with consistently high cancellation rates)
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