Claire Burn
Channel Technology Manager @EE
Sunderland, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2017 — Present
Channel Technology Manager @EE
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Newcastle-upon-Tyne, GB
SKILLS
Contact Center ManagementResource ManagementRoutingInbound MarketingStakeholder ManagementTeam LeadershipCall Center DevelopmentCall RoutingAvayaVendor ManagementCall CenterPerformance ManagementCrmProject PlanningPredictive DialersGenesysBusiness TransformationAcdGenesys FrameworkManagementCall CentersContact CentersWorkforce ManagementMobile DevicesService DeliveryBusiness AnalysisIntegrationCustomer ExperienceSolution ArchitectureOutsourcingCtiProject DeliveryBusiness Process ImprovementService ManagementRequirements AnalysisIvrTeam ManagementIexProcess ImprovementBusiness Process
ABOUT CLAIRE BURN
Genesys outbound dialler, contact centre routing, design, development and reporting…
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