Chandan Kumar

About Chandan Kumar

Strategic technology leader with 23+ years of proven success in building and scaling…

Experience

1. Head of North America Customer Data Platform

   Citi

   Aug 2019 — Present

   Managed a $25MM+ Customer Data Platform, improving data accuracy and integrity. Achieved a 20% reduction in KYC operations cost resulting in $16MM annual expense saves. Reduced operational cost by 10% using synthetic data for testing. Oversee 200+ talented team members with various skillsets. Contributed in transforming the bank\'s acquisitions and servicing platforms to be customer-centric. Modernized Customer Recognition process using Master Data Management concepts. Ensured compliance with CCPA and CPRA regulations. Developed and implemented strategies to improve data governance and privacy. Leveraged customer data and insights to drive business growth. Collaborated with marketing teams to develop and implement targeted marketing campaigns based on customer data and insights. Implemented advanced analytics techniques to analyze customer data and generate actionable insights for the business. Developed and implemented a comprehensive customer data quality assurance program to ensure consistent data accuracy and integrity across all customer touch points and systems. Implemented a data quality framework to ensure the accuracy and integrity of customer data in the North AmericaCustomerData Platform. Collaborated with business leaders to identify opportunities for leveraging customer data and insights to drive personalized customer experiences and increase customer loyalty. Collaborated with IT teams to identify and implement innovative technologies and tools for customer data management, such as AI and machine learning algorithms, to improve data accuracy, automate processes, and enhance customer insights. Identified and implemented data consolidation opportunities to optimize the storage and management of customer data, resulting in cost savings and improved data accessibility.

Education

• BIT Mesra Student-Industry Relations Cell

  B.E.

  1997 — 2001

Skills

• Power Bi
• Requirements Analysis
• Project Delivery
• Resource Management
• Management
• Project Governance
• Oracle
• Mongodb
• Operational Intelligence
• Hadoop
• Kibana
• Data Governance
• Requirements Gathering
• Data Profiling
• Big Data Analytics
• Splunk
• Sdlc
• Business Analysis
• Delivery Management
• Solution Architecture
• Reporting & Analysis
• Analytics
• Data Warehouse Architecture
• Data Cataloging
• Data Modeling
• Business Intelligence
• Risk Management
• Elasticsearch
• Abinitio
• Protegrity
• Software Project Management
• Log Analysis
• Logstash
• Project Management
• Teradata
• Cognos
• Data Warehousing
• Project Finance