Courtney John-Reader
Digital Product Owner @NatWest Group
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WORK HISTORY
Digital Product Owner @NatWest Group
London, GB
Manage the delivery of change from vision and inception through to post-live validation and monitoring, ensuring the brand, customer experience and impacts on engagement are considered at every stage• Use of service and experience design methodologies to design the end-to-end service and user experience, ensuring that approaches are fully validated with users• Facilitate the planning, timing and execution of delivery roadmaps and backlog, through aligning the vision, planning, and interdependencies of many teams by providing cross-team synchronization of the delivery of the portfolio• Create and drive delivery of the experience backlog, be able to effectively prioritise work to maintain completion of sprint goals and tasks, working collaboratively with stakeholders and cross-functional delivery teams• Lead the development and continuous improvement of one or more digital feature sets, working with designers, delivery teams and engineers to deliver the outcomes for customers• Work with stakeholders from across the organisation to gather and collate requirements and feed them into the design process and gather feedback and input from relevant SMEs on designs.• Ensure timely development and release of value through supporting the writing user stories, prioritising the backlog, as well as managing and co-ordinating on-going delivery through stakeholders across the organisation• Contribute to maintain the release train including: plans & estimation; management of interdependencies; providing cross-team synchronization ensuring teams have a clear understanding of how their work helps the customer
EDUCATION
General Assembly
Visual Design
General Assembly
Front-End Website Development
General Assembly
Digital Marketing
Queen's University
Bachelor of Commerce(Honours), School of Business
SKILLS
ABOUT COURTNEY JOHN-READER
Storyteller | Creatrix | Change AgentI am a storyteller, and a vocal advocate for change and inclusivity. I believe great products tell the kinds of stories that help people become their best selves; they disrupt outdated thinking and industries. Those are the kinds of financial products and digital experiences I want to create.Customer InsightKnowing the customer leads to developing the best products and journeys for them and the outcomes they want, and I follow a customer-led approach to optimisation and delivery. Customers want to connect and trust the content they receive within the stories they tell themselves and the solutions they look for. Experience Design & OptimisationAnd as a designer, I am constantly looking for new ways to immerse the audiences in that story without losing the value of the content. I look for ways to innovate and test hypotheses so the best methods can be optimised, automated and scaled as the business grows.Systems Thinking & Continuous LearningContext matters, and a silo mentality leads to product experiences that don’t fit within the story a customer is telling themselves, and don’t build value within a company’s strategic vision. It\'s why I place such an emphasis on skills development and systems thinking for end-to-end understanding. I want to know the entire process and how various elements fit together so I can create the best experience possible for any audience.
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