Craig Joachim

About Craig Joachim

High energy, relational-focused, and endlessly curious, I am obsessed with listening to the voice of the customer. Known for leading, designing, and implementing effective IT solutions that bring the \"WOW\" to client interactions.With a mindset of providing exceptional customer experience, a sense of urgency, and problem-solving, I lead teams to achieve outstanding results. By fostering collaboration and empowering team members, we consistently deliver innovative solutions that exceed expectations.I am deeply passionate about the personal and professional development of my teammates, helping them realize their fullest potential. By mentoring and supporting my team, we create a culture of continuous growth and excellence that clients can feel.My family and I reside in Southern Michigan, enjoying the years of watching our kids grow into awesome humans. In my spare time, you can catch me playing disc golf, sorting sports cards, or reading.How I lead my life:🟢Be available🟢Remain curious🟢Be a positive for for those around me🟢Be intentional🟢King of communication

Experience

1. VP of Service Delivery

   Mapletronics

   Mar 2025 — Present · Goshen, IN, US

Education

• Purdue University Northwest

  Computer Science

  2009 — 2010

• Indiana University South Bend

  Informatics

  2010 — 2012

Skills

• Coaching
• Hipaa
• Third Party Vendor Management
• Software Installation
• Voip
• Nextgen
• Sarbanes-Oxley Act
• Windows 7 Migration
• Whatsup
• Microsoft Office
• Sales
• Business Continuity Planning
• Nagios
• Computer Hardware
• IT Operations Management
• Windows 7
• Citrix
• Sccm
• IT Audit
• Hardware Diagnostics
• Mitel 3300
• Healthcare Information Technology
• Customer Service
• Windows 10
• Desktop Administration
• Telephony Support
• Track-IT
• Sharepoint