Cj Levy

About Cj Levy

A dynamic Business Leader focused on Customer Experience & driving revenue growth, forging strategic partnerships and leading high-performing teams for over 20 years. My expertise lies in market analysis, relationship building, and innovative solutions to enhance customer value and expand market presence. As a proven leader in operational strategy, I have managed large-scale projects ensuring regulatory adherence while optimizing resource allocation for organizational growth. I\'ve effectively lead 100+ FTE teams exceeding $280M+ in ARR. Laser focused on enhancing customer satisfaction, driving renewals, and fulfilling diverse client needs.My unique skill set extends to building strong relationships with executive leaders & renewals specialists, using data-driven decision making to drive results and strategize expansion. Throughout my career, I have consistently delivered quantifiable results by achieving up to a 20% increase in annual revenue growth through strategic business development initiatives.I invite you to reach out if you\'re seeking to connect with a driven executive with a proven record in enhancing customer value, forging strategic partnerships and leading teams to success.

Experience

1. Business Operations & Cx Leader

   Informative Research

   Jan 2025 — Present · Irving, TX, US

   As Operations Director I oversee the daily operations at Informative Research, ensuring that all processes run smoothly and efficiently. It requires strategic thinking with strong leadership skills and a deep understanding of operational management. I work closely with Senior Executive Leadership to develop and implement strategies that enhance productivity, improve service delivery, and drive organizational growth.Key Responsibilities:Operational Management:Oversee the day-to-day operations of the organization, ensuring that all departments function effectively and efficiently. Develop and implement operational policies and procedures to optimize workflow and improve service delivery. Strategic Planning:Collaborate with Executive Leadership team to develop and execute strategic plans that align with the organization\'s mission and objectives. Identify opportunities for operational improvements and innovation, and lead initiatives to implement these changes.Team Leadership:Lead, mentor, and develop a high-performing operations team, fostering a culture of collaboration, accountability, and continuous improvement. Provide guidance and support to department managers, helping them to achieve their goals and overcome challenges.Resource Management:Manage the organization\'s resources, including budget, personnel, and equipment, to ensure optimal utilization and cost-effectiveness. Develop and oversee the implementation of resource allocation plans that support the organization\'s strategic objectives. Monitor financial performance and implement measures to control costs and improve profitability.Risk Management:Identify and assess potential risks to the organization, developing strategies to mitigate these risks.Implement and oversee risk management programs, ensuring that all operational activities are conducted in a safe and secure manner. Monitor compliance with legal and regulatory requirements, addressing any issues that arise.

Education

• The College of New Jersey

  Business Administration, Management and Operations

  1997 — 2001

Skills

• Process Improvement
• Management
• Team Building
• Management Consulting
• Contract Management
• Fire Safety
• Sales Presentations
• Business Planning
• Operations Management
• Supervisory Skills
• Sales Management
• Fire Inspections
• Entrepreneurship
• Budgeting
• Microsoft Office
• Sales
• Training
• New Business Development
• Customer Service
• Public Speaking
• Firewalls
• Team Leadership
• Coaching
• Contract Negotiation
• Start-Ups
• Site Inspections
• Microsoft Excel
• Leadership
• Life Safety
• Account Management
• Change Management
• Salesforce.com
• Strategic Planning
• Fire Doors
• Business Strategy
• Marketing Strategy
• Marketing
• B2b
• Small Business
• Project Planning